Effective date: 2 October 2025
1. Who We Are
We are M.C.A. Accountants Pty. Ltd., a professional accounting and advisory firm based in Australia. We take your privacy seriously and are committed to protecting your personal information. This policy explains how we collect, use, and protect your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What Information We Collect
We may collect personal information such as:
Your name, address, phone number, and email
Tax file numbers and financial details
Employment and business details
Sensitive information (e.g., health data) if it’s relevant to your accounting or tax needs
We only collect information that is reasonably necessary for us to provide our services.
3. How We Collect Information
We may collect your information when you:
Engage us to provide accounting or advisory services
Complete forms on our website or client portal
Communicate with us by phone, email, or in person
Use our website (which may use cookies and analytics tools)
4. Why We Collect Information
We use your personal information to:
Provide accounting, taxation, and advisory services
Meet our legal and regulatory obligations (e.g., ATO compliance)
Communicate with you about your services
Improve our website, systems, and client experience
Send relevant updates, newsletters, or marketing (you can opt out anytime)
5. Sharing Your Information
We may share your information with:
The Australian Taxation Office and other regulators, where required by law
Third-party service providers (e.g., IT, cloud storage, or software providers such as Xero or MYOB)
Our professional advisers, such as auditors and insurers
Overseas service providers, but only where necessary and with appropriate safeguards
We will never sell your personal information.
6. Protecting Your Information
We take reasonable steps to protect your information, including:
Secure electronic storage and encryption
Restricted staff access to sensitive information
Regular training for staff on confidentiality obligations
7. Accessing or Correcting Your Information
You can request access to the personal information we hold about you, or ask us to correct it if it is inaccurate. Please contact us (see details below) and we will respond within a reasonable timeframe.
8. Complaints
If you believe your privacy has been breached, please contact us. We take all complaints seriously and will respond promptly.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Contact Us
For any questions or concerns about this Privacy Policy, please contact us:
M.C.A. Accountants Pty. Ltd.
Email: admin@mcaaccountants.com.au
Phone: 03 8689 9770
Address: 23 Colemans Road, Carrum Downs, VIC, 3201
10. Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website.