We are looking for an accountant with great interpersonal and communication skills. Could that be you?
What We Are Looking For
The term is an “assistant client manager”.
Basically we are looking for someone to help us with the client-facing aspects of an accounting firm. Client meetings, building relationships, providing advice and solutions, explaining how much tax is payable and why – all that stuff.
We have the “production” team in place to handle getting tax returns done, and with one of our partners phasing out over the next couple of years we are looking for someone to fit into a client facing role.
It goes without saying that being a “people person” and an exceptional communicator is what we are looking for. You don’t need to be the fastest at doing tax returns, you don’t need to have amazing technical knowledge, but you do need to know how to talk to clients and keep them happy.
First 6 - 12 Months
Initially the role will involve “production” work (doing tax returns and financial statements) as we get to know you and we get to introduce you to clients in a controlled way so our clients are comfortable with the transition.
As our retiring partner finishes up, you will be the main contact for a portion of our client base, with our remaining partner being the “senior” client manager and looking after the rest.
The role will evolve a little and will include helping us grow – winning new clients yourself and selling more of our services to existing clients.
Our end goal for the successful candidate is to become the senior client manager overseeing the majority of our clients, with partners providing support to enable you and the firm to grow.
At this stage you will be managing a fee base, which includes not only clients but ensuring that the team behind you is getting the job done.
What We Expect
Along with our staff, our clients are our number one priority – without them, we don’t have a business. Your job will be to make them a priority and to make them feel special and loved.
This means responding to requests and queries in a timely manner, being proactive with them where possible, and utilising our team to give our clients the best service possible.
We are also looking for someone who can sell themselves and our business to our clients. We have a lot to offer our clients, the client manager’s role is to “sell” our services to them.
We’re not an inner city firm. We don’t expect (or want) you to work 10+ hour days – that doesn’t make anyone happy. Generally, 9 to 5 is all we want or need.
This role is open to anyone, anywhere in Australia – the job is open to anyone looking for a 100% work from home scenario, the same as it is open to those wanting to come to our office.
Who We Are Looking For
Obviously, we need skills that match the role. The role is client facing and not (in the long term) production based – so communication skills are our focus.
We pride ourselves on being able to break down complex topics and explain those in layman’s terms. You need to be able to speak to clients in a way they understand.
This Role Won't Suit Everyone...
We expect to have to turn down good people who would make a great addition to our team, but would be better suited for a role we don’t currently have available.
If you’re not a people person, this one isn’t for you. If you prefer sitting at your desk and getting work done and out the door, you may be better suited to a different role.
You can apply for this position via our Seek ad, just click on the below link.